Terms of Service

Last updated: October 12, 2026

These Terms are between you and We Are Singular, Lda, a company incorporated in Portugal (NIPC: PT513858512), operating Daaam. By creating an account or using the Service, you agree to these Terms, our Privacy Policy, Cookie Policy, and GDPR & Data Processing page (together, the Agreement). If you do not agree, do not use the Service.

Contact humans@daaam.app with questions.

Definitions

  • “We”, “us”, and “our” mean We Are Singular, Lda.
  • “You” means the individual using Daaam and, where that individual acts for an organisation, that organisation.
  • “Service” means the Daaam web application, desktop uploader, API, DAAAM Media WordPress integration, documentation, media processing, search, sharing features, and supporting infrastructure.
  • “Asset” means an image, video, document, or other file you manage in Daaam, including any previews or edits made from it.
  • “Content” means assets, metadata, comments, settings, and other data submitted to or generated through the Service.
  • “Workspace” means the Daaam space in which users, Content, permissions, shares, and integrations are organised.
  • “Workspace Customer” means the individual or organisation that controls a Workspace.

1. The Service

Daaam is a digital-asset-management service for uploading, transforming, organising, searching, reviewing, downloading, and sharing assets and related metadata. Features include Workspaces, roles and permissions, folders, boards, tags, comments, custom properties, copyright and Licence records, watermarks, public or protected share links, API keys, webhooks, a desktop uploader, a WordPress integration, automated media and ZIP processing, AI image analysis, semantic search, and similar-image search. Assets are stored in Europe.

Copyright and Licence records help you document rights. They do not grant rights, verify a licence, or prevent an asset from being used. You must check the underlying permissions before publishing or distributing Content.

Media delivery for assets used on your connected websites is part of the Service. Do not use it as an unrelated bulk file or raw-video hosting service, a hotlink farm, or in a way that creates disproportionate traffic or degrades service for others. We may contact you to agree appropriate usage or apply reasonable restrictions where necessary.

The Service is not designed or contractually approved for payment-card data, health records, biometric-identification templates, government identity databases, or other specially regulated data. Contact us before using Daaam for a category that requires a specific security, localisation, or processing agreement.

2. Eligibility and authority

You must be at least 16 years old to create an account. If you use Daaam for an organisation, you confirm that you have authority to accept this Agreement and to act on that organisation’s behalf.

3. Acceptable use

You must not:

  • Upload, store, share, or distribute illegal, infringing, deceptive, or unlawfully obtained Content
  • Use Content in a way that violates another person’s privacy, publicity, intellectual-property, contractual, or other rights
  • Harass, impersonate, defraud, or abuse another person or organisation
  • Attempt to access another account, Workspace, asset, credential, or system without authorisation
  • Probe, bypass, disable, or interfere with security, permissions, service limits, rate limits, or abuse controls
  • Conduct denial-of-service attacks, credential stuffing, brute-force attacks, malicious automation, or similar abuse
  • Distribute malware or use the Service to facilitate unlawful surveillance or serious harm
  • Use public shares, downloads, webhooks, or the API in a way that creates excessive traffic or degrades the Service for others
  • Create multiple accounts to evade a suspension, restriction, or service limit

We may rate-limit, restrict, suspend, or terminate abusive activity and may preserve or report relevant evidence where required or permitted by law.

4. Accounts, Workspaces, and roles

An account identifies an individual user. Do not share a personal login. A Workspace has one or more owners who control membership, roles, permissions, shares, API keys, and integrations. Admins and other members have the capabilities granted by their Workspace role and access permissions.

Where an account is supplied or managed by an employer, client, or other organisation, that organisation may control the Workspace and its Content. Leaving an organisation does not give a user the right to delete Content that the organisation controls.

Automated services may access Daaam through properly scoped API keys. The Workspace Customer is responsible for every API client, webhook, WordPress installation, or other integration it authorises.

5. Account and credential security

You are responsible for protecting passwords, sessions, API keys, webhook secrets, and other credentials. Use only the minimum access needed, revoke credentials that are no longer required, and notify humans@daaam.app promptly if you suspect compromise.

You are responsible for authorised activity performed with your credentials. This does not exclude responsibility we have under mandatory law or for loss caused by our own breach, negligence, or misconduct.

Account and onboarding emails

We send account and security messages needed to operate the Service. We also send new users a welcome email and guidance based on their first upload, share, and invitation steps, including reminders for steps not yet completed. You can stop onboarding emails through the unsubscribe link in each message or contact humans@daaam.app. Unsubscribing does not stop necessary account or security messages. The Privacy Policy explains the data sent to our email provider, the basis for processing, and deletion. Agreeing to these Terms does not constitute consent to promotional emails.

6. Your Content and data-protection responsibilities

You retain ownership of your Content. You are responsible for its legality, accuracy, and your right to process it.

Assets may contain embedded EXIF, IPTC, XMP, document, image, or video metadata, including names, dates, copyright details, and location information. Daaam extracts and stores supported metadata as part of media processing. You must review source assets, obtain any required notices or permissions, and configure Workspace and share access appropriately.

When Daaam processes personal data in Content on a Workspace Customer’s instructions, the Workspace Customer is normally the controller and We Are Singular is the processor. The Workspace Customer must have a lawful basis for the processing, respond to people whose data it controls, and enter a DPA with us where required.

7. Licence needed to provide the Service

You grant us a limited, non-exclusive, worldwide licence to receive, store, copy, process, transmit, and display Content only as needed to provide, secure, troubleshoot, recover, and maintain the Service and to follow your authorised sharing and integration instructions. This licence ends when the relevant Content is deleted from live systems, subject to the retention and backup limits in the Privacy Policy.

We do not use Workspace Content to train AI or machine-learning models, and we do not sell or monetise it. Authorised personnel may access Content only for support requested by a customer, security or incident response, service recovery, or a binding legal obligation.

Daaam uses AI for image analysis, semantic search, and similar-image search. These are operations used to provide the Service, not model training. The Privacy Policy describes the data involved and provider processing.

Eligible images are analysed automatically unless analysis is skipped by the upload or integration request; authorised users can request later analysis. Skipping image analysis does not disable media processing or metadata-based search. By uploading Content, submitting search queries, requesting analysis, or configuring an integration to do so, you instruct us to carry out the associated processing within the Service.

Generated descriptions, labels, visible text, focal points, and search rankings can be inaccurate or incomplete. Review outputs before using them in publication, accessibility text, rights decisions, or other consequential uses. Results and labels are aids to discovery and editing; they are not verification of identity, ownership, permission, or factual accuracy. You remain responsible for how you use Content and generated outputs, subject to rights and responsibilities that cannot be excluded by law.

8. Sharing, direct URLs, and integrations

The Workspace Customer decides who can access a Workspace and when to create a share link. A recipient may forward a share link, download an asset, or copy data outside Daaam. Password and expiry controls reduce risk but cannot control a copy already made by an authorised recipient.

A person who obtains a valid direct media link may retrieve the asset without signing into Daaam. Anyone who holds a valid link may use it. Do not rely on possession of a direct media link as proof that access remains authorised.

If a customer registers a webhook, WordPress site, API client, or other external destination, Daaam sends the data requested by that configuration to the selected destination. Those customer-selected recipients are not our sub-processors. The customer is responsible for their security, terms, lawful basis, and international transfers.

WordPress integration

The DAAAM Media plugin connects a site to a Workspace through the site’s API key. These Terms govern use of the connected Daaam Service. The plugin software is licensed separately under GPL-2.0-or-later; these Terms do not restrict rights granted by that licence or the licences of bundled components.

The site operator is responsible for configuring API-key permissions, upload routing, metadata synchronisation, webhooks, media publication, and any optional deletion setting. The integration may send assets, source URLs, attachment metadata, search queries, and associated post titles and links to Daaam, and may deliver Daaam media and metadata back to the site. Assets sent to Daaam receive the same processing and search as other Workspace Content.

You must give site visitors and contributors any required privacy information about these data flows and media requests to Daaam’s delivery providers. Publishing an asset on a website makes it available to that site’s audience. Copies held by WordPress, its host, or visitors remain outside Daaam’s control.

Disconnecting or uninstalling the plugin, or rolling back a migration, does not remove Content already stored in Daaam. Deleting an attachment moves the corresponding Daaam asset to Trash only when the optional setting and key permissions allow it; permanent deletion from Daaam is a separate action. Keep appropriate backups and check the effect of settings before migrating or deleting media.

9. Current access, future plans, and billing

Daaam does not currently offer paid plans, subscriptions, checkout, invoices, payment processing, renewals, or refunds. Quotas and limits shown in the Service are operational limits, not purchased entitlements.

Commercial plans and billing terms are pending. Before accepting a payment, we will publish the applicable pricing, features, renewal, tax, cancellation, refund, and payment-processor terms and update the Privacy Policy to describe the new processing. Where required, we will give advance notice or obtain agreement to those updated terms.

10. Inactive accounts

Daaam does not currently run an automatic inactive-account suspension or deletion policy. We may contact an account owner about prolonged inactivity, capacity, security, or a planned service change, but inactivity alone does not currently start a six-month or 30-day deletion timer.

If an automatic inactivity policy is introduced, we will update these Terms and describe the notice and deletion process before applying it.

11. Service limits, availability, and changes

We provide the Service on a best-effort basis and do not currently offer an SLA. Features, supported formats, quotas, processing capacity, and rate limits are those shown in the current product or documentation; they may change as the product develops. We may apply reasonable limits to protect security, reliability, and other users.

Maintenance, incidents, upstream-provider failures, internet outages, government action, natural disasters, and other events outside reasonable control may interrupt the Service. We will make reasonable efforts to restore it and to communicate material incidents.

To operate and improve reliability, Daaam captures unexpected application errors as described in the Privacy Policy. This operational exception capture is separate from optional product analytics and is not controlled by the product-analytics consent preference.

We may add, modify, or remove features. If a change materially affects rights, obligations, data handling, or the fundamental scope of the Service, the Changes to this Agreement section applies.

The Service depends on the infrastructure and communications providers listed in the Privacy Policy. Their availability and security can affect Daaam. We may replace a provider where reasonably necessary, but we will update our public provider disclosures before a replacement materially changes personal-data processing.

External links and customer-selected integrations are governed by their own operators. We are not responsible for the content, terms, privacy practices, or availability of a destination that we do not operate.

13. Suspension, termination, and deletion

By you: You may stop using Daaam at any time. To delete an account or Workspace, follow the current manual deletion procedure. There is no self-service account-deletion control.

By us: We may suspend or terminate access for a material breach, security risk, legal requirement, or serious abuse. Where the risk does not require immediate action, we will make reasonable efforts to give notice and an opportunity to remedy the issue.

Service discontinuation: If we decide to discontinue the Service, we will provide reasonable notice and an export window where practicable. An emergency, security incident, binding legal order, or upstream failure may require faster action. Remaining data will then be handled under the published deletion procedure.

Termination does not remove provisions that by their nature continue, including ownership, confidentiality, responsibility for prior conduct, liability limits, and dispute terms.

14. Our intellectual property

We retain our intellectual-property rights in Daaam’s software, API, documentation, design, infrastructure, and branding. Your rights to use the hosted Service arise under this Agreement. Software distributed under an open-source licence, including the DAAAM Media plugin and its bundled components, remains subject to that licence; nothing in these Terms limits the rights it grants. No ownership of our intellectual property is transferred to you.

Feedback may be used to improve Daaam without restriction or compensation, provided that we do not identify you publicly as its source without permission.

15. Warranties

To the extent permitted by law, Daaam is provided “as is” and “as available.” We do not promise uninterrupted, error-free, or loss-free operation, or that the Service will meet every specialised requirement.

Nothing in this Agreement excludes a warranty, consumer right, or other protection that cannot be excluded under applicable Portuguese or EU law.

16. Liability

To the maximum extent permitted by law, each party is liable only for direct loss that was a reasonably foreseeable result of its breach. We are not liable for indirect, incidental, special, consequential, or punitive loss, including lost profit, opportunity, or business, except where that exclusion is prohibited.

Because the current Service does not accept fees, these Terms do not use a fee-based liability cap. Any liability cap associated with a future paid plan must appear in the updated commercial terms before that plan is sold.

Nothing limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, wilful misconduct, or other mandatory liability under applicable law.

17. Indemnification

To the extent permitted by law, an organisation using Daaam will defend and indemnify We Are Singular against third-party claims caused by that organisation’s unlawful Content, unlawful processing instructions, customer-selected integration, or material breach of this Agreement. This section does not apply to an individual consumer where such an obligation would be prohibited or unfair under mandatory consumer law, and it does not cover loss caused by our breach or misconduct.

18. Changes to this Agreement

We may update this Agreement as the Service changes.

  • Material changes, including a future billing model, materially different data processing, or a significant change to user rights, will receive the advance notice and renewed agreement required by applicable law.
  • Non-material changes, including factual corrections, provider-list updates that do not materially increase risk, and formatting changes, may take effect when posted with a refreshed update date.

If you do not accept a material change, you may stop using the Service and request deletion before it takes effect. Continued use after the effective date constitutes acceptance only to the extent permitted by law.

19. Governing law, disputes, and general terms

This Agreement is governed by Portuguese law and applicable EU law. A consumer habitually resident in another EU member state retains mandatory protections of that country. Before starting proceedings, each party should notify the other and make a reasonable good-faith effort to resolve the dispute. This does not restrict a consumer’s mandatory right to use competent courts or an available statutory alternative-dispute mechanism.

If a provision is unenforceable, it will be adjusted only as much as needed and the remainder will continue. A failure to enforce a provision is not a waiver. You may not assign this Agreement without our consent. We may assign it as part of a reorganisation, merger, acquisition, or asset transfer, with notice where required and continued protection for personal data.

These Terms and the documents linked in the opening paragraph are the entire agreement about the current Service and replace prior statements on the same subject.